FAQs

Frequently
Asked
Questions

Sounds too good to be true, what's the catch?

I guess we just look at things differently. We don't think training healthcare professionals should cost the earth, we don't think classrooms and textbooks really work in the 21st century. we think collaboration between clinicians should be the norm. We don't think the 80% profit margins which the biggest clear aligner manufacturers are making are fair on the dentist or the patient.

When dentists choose to work with us and order through our marketplace we are shifting the power back to the clinician.

If that sounds too good to be true, sign up and try it!

Do I need to download anything?

No. 32Co is based is a web-app and it works on all browsers and all devices, at work and at home.

Is 32Co mobile compatible?

Yes. 32Co works with iPhones from iOS11 onwards

I can't log in

Try refreshing your browser or deleting cookies. You can always reset your password if you've signed up with us by clicking 'forgot password'.

We check that everyone signing up is a qualified dentist, and so if we haven't been able to find your records, your If the problem persists, please contact us at support@32co.com

Where are my patient's aligners?

You'll be notified as soon as the aligners have shipped and you can track their progress with the shipping information found in your portal

I need help with a case!

There are lots of ways to get in touch with us. The best way is to use the chat tool in your portal to message support or your specialist orthodontist on your case directly. Otherwise we're on Whatsapp, email or phone any time.

Are there any additional fees for training?

No! our personalised training will be provided for free. You only pay for the aligners you order through the marketplace.

How do you charge?

We charge on a per case basis. There is no ongoing licence or subscription fees. We think dentists already pay enough on subscriptions.

Why are you not more expensive than Invisalign or Suresmile?

Our prices are very competitive compared to any of the conventional manufacturers. We want dentists to benefit from a more supportive and collaborative way of working at affordable prices. If you agree, please spread the word.We make no compromise on quality.

We work with the best international manufacturers, many of whom already work as contract manufacturers for many of the top brands. We simply go straight to the source and don’t charge the same 500% markup that the conventional aligner manufacturing brands are charging dentists.

How does the education work?

That's a secret we're keeping for our clinicians, wait until you get inside the platform to find out!

Why is it free?

We have a radically different view on clinical education. We think it should be always-on and relevant to you and your patient.

Do you offer an in-person course?

No, we don’t provide an in person course. We provide quality educational methods and content that you receive at the right moment in time, as you are treating the patient.

We know that the academic evidence demonstrates that you should be using courses as a supplement, not as your sole source of education. We work hand-in-hand with in person learning as part of your broader educational approach.

If you are a course provider and want to know how you can be part of the 32Co ecosystem, then contact us at hello@32co.com.

Why should I work with an Orthodontist?

General dentists usually like being able to provide a range of treatments, from general preventative dentistry, to disease management to private cosmetic treatments.

Orthodontics is a speciality, and so experience and specialised knowledge is crucial.

By allowing general dentists to collaborate with specialist orthodontists patients and clinicians get the best of both worlds - the skills of the general dentist prior to and after orthodontic planning, and the best orthodontic specialists helping to guide the treatment plan.

When is the right time for me to start with 32Co?

Feedback from dentists is that they “want to learn orthodontics properly”, rather than hoping for the best with a brand or manufacturer. If that is you, then you can sign up and start working with us today.

I am still a dental student - can I join 32Co

We know that many of you who are students want to start accessing the 32Co personalised learning as soon as possible. Currently you need a professional number in order to access the educational programmes (and the content).

However, we have a student version of the portal on our roadmap. We’ll keep you updated with this. In the meantime, please get in touch at support@32co.com to get early access

How is 32Co different?

32Co is rethinking the way that dentists work together with their peers and deliver clear aligners.

Since the patent came off in 2017, there has been an explosion of me-too aligner manufacturers, but what the dentist has really been crying out for is a better way to develop their own skills and provide better patient outcomes.

How does this affect my professional liability?

You can read our Ts&Cs here

We have consulted with the GDC and major professional indemnity providers. And they view this way of general dentists collaborating with their specialist peers very favoutable. Exciting news on this coming soon.....